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The Rooms Division serves as the forerunners of a hotel or motel company. It is because the company’s performance will be rated in accordance to the Rooms Division’s efficiency and hospitality. This is the department that provides and fulfills the expectations of the guests in terms of accommodation and service for the duration of their stay. Therefore, it is essential that this department must be well equipped in order to give client satisfaction. Here are some management tips and tricks directed to the particular department that typically compose the Rooms Division.
Front Office
The front desk is the guest抯 first stop the moment they arrived in the building. It is tasked in registering guests, providing information, coordinating services, keeping accurate room statistics by doing room key inventories, and maintaining the guests statements of accounts as well as completing proper financial settlements.
Since the front office serves as the representative of the company’s management, it is imperative that the members of this department have a well-versed knowledge of the rules and regulations. They should also have very pleasant personalities and good grooming so as to present an air of professionalism. Being articulate and good communication skills must also be exhibited. Two very important trait of a front desk officer are patience and self-control. These would come handy in any case they would be dealing with a not so reasonable guest.
Reservations
The reservations department is has the primary duty of receiving and processing reservation requests for prospective clients who want to book an accommodation or a particular facility. Since most of the transactions happen prior to a guest’s arrival, it is important that they make a very good impression by giving the best deal without having to make false promises.
It is important that the reservations are very well informed regarding rates and availability of services. They should be able to access these information on real time. Also, they should never fail to coordinate with other departments with regards to the needed services.
Housekeeping
The housekeeping may be the least noticeable among all departments since they do not execute their jobs in front of the guest. However, their performance is an enormous factor in client satisfaction. It is important that they inspect and prepare the room before it would be made available for occupancy. Also, they are tasked in maintaining the cleanliness of the rooms at all times.
As a part of the housekeeping department, one should be observant of what is happening but should know how to uphold the guest’s right to privacy and confidentiality. Honesty is also very important since they have access to the rooms where the client may leave their valuables.
Security
The security department’s job is very important. They should maintain the safety of the guests by securing the place as well as keeping tabs on the flow of comings and goings in the establishment. A hidden camera will be helpful but must be used in such a way that the guest’s privacy will not be invaded.
Image Credit: ukcountryhotels
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Australian Chef- Matthew J. Goudge is the mastermind behind the formation of the ProChef360 platform.