Stewarding General Attitude Guidelines

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As a hospitality worker and a consummate professional, you are expected to always be on top of your game when it comes to dealing with the customer and your coworkers. The best reminder to put to heart is the golden rule of service: Treat anyone as you would like yourself to be treated.

This adage does not only apply to customers and guests, it also applies to your coworkers and your superiors.

Listed below is the general attitude that you should take when dealing with coworkers and superiors.

1. Respect your supervisors and managers and they will respect you in turn.

This is a derivation of the golden rule of service. This adage is really the rule of thumb to live by if you are a hospitality worker. The law of reciprocity applies even to people not in the hospitality business.

2. If you disagree with a management proposal, do the job first, discuss it later.

Management give orders to the betterment of the establishment. If you somehow disagree with any decision, you are still responsible for implementing the tasks at hand. You are notcensored or prevented from voicing your opinions, however.

3. The guest comes first – therefore personal considerations take second place at all times during the rostered duty.

This is another rule of thumb for hospitality workers. Customer comes first before any of your own needs. If you are thirsty, you still need to serve the guest his or her own water before you can drink your own.

4. If you have a suggestion on improvement of the department – channel them through your supervisor.

Suggestions for improvement are always welcome by your establishment. You can always give suggestions to your supervisor and he or she will relay the suggestion to the proper channels.

Why emphasize the general attitude?

Service is all about attitude. If your smile look fake and your service leaves much to be desired, you are no better than some dingy hostel in the heart of nowhere. Professionalism is all about great attitude towards the guest and your fellow workers as well.

Image Credit: dcoetzee

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